What We Do Here
Different businesses. Different challenges. No one-size-fits-all nonsense.
Whether you're curious about the impression you're making, wondering what your customers actually experience, or ready to get everyone working together, there's a way to start.
Remote · The first look
Before They Walk In
A focused remote digital brand experience review. We examine what customers encounter before they visit or engage with your business — then tell you, plainly, whether that impression matches the one you intended.
What we review
- Your website & online messaging
- Social media presence
- Public reviews & reputation
- The digital customer journey
- Consistency of brand personality
- Clarity of customer communications
What's included
A 90-minute working session
Together, on a call. Not a readout you receive alone — a conversation where we pressure-test what your brand is really saying.
An action map with up to three priorities
A concise, plain-language plan. Three things, ranked. The first one you can move on this week.
A 30-minute follow-up
Two weeks later, to keep momentum honest. Did the first priority land? What's in the way?
A note on scope: Before They Walk In is a focused remote review — not an exhaustive digital marketing audit, and not a complete onsite operational assessment. If you want boots on the floor, that's the In-Person Experience and A Week in the Life — deeper, onsite engagements.
Onsite · A fresh set of eyes
The In-Person Experience
A fresh set of eyes inside your business. A focused half-day onsite experience review at one location — looking at the experience your customers actually have, not the one you intend.
What we observe
- Customer arrival and wayfinding
- Atmosphere and physical experience
- Service interactions
- Visible operational touchpoints
- Communication and service consistency
What's included
Preparation
Before we arrive, we get oriented to your business, your promise, and what you'd most like a fresh set of eyes on.
Onsite observation
A focused half-day at one location, looking at the experience as a curious stranger would — not an inspector.
A working discussion
We talk through what we noticed with the people who can do something about it. No finger-pointing.
A concise findings report
Practical recommendations you can act on — not a binder you'll shelve.
A note on scope: The In-Person Experience is a focused half-day review at one location. Additional locations, expanded scope, and travel outside the local service area are quoted separately. If you want us to go deeper — across departments, shifts, and the people behind the experience — that's A Week in the Life.
Immersive · The deeper engagement
A Week in the Life
Let's see what happens when nobody's expecting a consultant. Not everything shows up in a spreadsheet. Sometimes you need to spend a little time in the middle of the beautiful chaos.
We go beyond observations — into the people, processes, and departments behind the experience.
Starting at
$5,500 CAD
Our most comprehensive, customizable engagement. We spend meaningful time with the people, processes, and customer experiences that shape your business — and build practical improvements around how you actually operate.
Let's Get Into ItDepending on your needs
Every engagement is designed around the unique personality, challenges, people, and goals of the business — and we work collaboratively with the people who understand it best. We don't hand over a standardized package; we shape the work around what's actually happening. Depending on what you need and the scope we agree on, this engagement can include:
- Customer service and experience standards
- Departmental communication and operational alignment
- Customer journeys, loyalty, and retention
- Marketing and brand integration
- Employee onboarding, training, and team development
- Tailored workflows, processes, and implementation support
- Measurement and continuous improvement
- Hiring and structured interviewing, where relevant
- Immersive onsite observation across departments or shifts
- Conversations with employees, management, and leadership
- Custom systems, workflows, and tailored workshops
- An actionable integration roadmap with clear priorities
Whatever it is, the goal isn't to leave you with a list of problems. It's to help you do something useful about them.
How the pricing works
The $5,500 CAD starting rate covers a defined introductory scope for this deeper engagement. Additional onsite time, locations, implementation, workshops, and other deliverables are quoted according to the project.
Judgment-free. Straight answers included.
Start the Review
Let's look at your
front door together.
Tell us a little about your business. We'll reply within two business days with a few questions and a way to book your 90-minute session.
- Investment
- $895 CAD
- Format
- Remote · 90-minute session + 30-minute follow-up
- Timeline
- Review within one week of booking
Judgment-free. Straight answers included.
Not sure which is the right starting point? Tell us what's going on — we'll point you to the one that fits.
Start a conversation